Refund Policy

Refund Policy

Thank you for shopping with us. We take great pride in the quality of our sports sandals, outdoor functional shoes, and children's footwear. If you are not entirely satisfied with your purchase, we are here to help with a straightforward and transparent refund process.

1. Return Window

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return and refund. This extended period ensures you have ample time to verify the fit and comfort of your new shoes.

2. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The items are in the same condition that you received them (unworn and unused).

  • The shoes are in their original packaging with all tags attached.

  • You have the receipt or proof of purchase.

3. Return Shipping

We are committed to a simple shopping experience.

  • Free Shipping: Since we provide free shipping on all original orders, the total amount paid for the product in USD will be the basis for your refund.

  • Return Logistics: To initiate a return, please visit our Contact Us page. Our team will provide you with the necessary instructions on where and how to send your package.

4. Refund Process & Timeline

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed immediately.

  • Timeline: The credit will automatically be applied to your original method of payment within 5 to 10 business days.

  • Currency: All refunds are issued in USD, matching the original currency of purchase.

5. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately through the Contact Us page so that we can evaluate the issue and make it right.

6. Contact Us

For any questions regarding returns or to start a refund request, please refer to the contact details and support email address located on our Contact Us page. Our customer service team is dedicated to assisting you throughout this process.